Return and Refund Policy
At LOWE’S PROFESYONEL, we strive to ensure your complete satisfaction with your purchase. If you are not satisfied with a product, please follow the guidelines below:
Return Period:
You can return the product within 14 days of receiving it.
The product must be unused, unopened, and in its original packaging with all accessories included.
Return Conditions:
You must provide the original receipt or proof of purchase.
Used, opened, or damaged products due to misuse cannot be returned.
Personal care products, such as skincare and haircare items that have been used, are non-returnable for hygiene reasons.
Damaged or Defective Products:
If you receive a damaged or defective item, please contact us within 48 hours of receiving the order.
We will send a replacement product or arrange a full refund, depending on the case.
Refund Process:
Once we receive and inspect the returned product, we will issue a refund to the original payment method.
The refund process may take 7 to 14 business days, depending on the bank or payment method.
Shipping Fees:
The customer is responsible for the shipping costs to return the product, unless the product is damaged or defective.
Original shipping fees are non-refundable.
Exclusions:
Certain items, such as special offers, discounted products, or personal care items, may not be eligible for returns or refunds.
Gift cards and one-time-use items are non-returnable.
How to Start a Return?:
To request a return or exchange, please contact our customer service team via email at info@lowesprofesyonel.com or by phone at +90 850 762 7037.
Please include your order number, reason for the return, and photos if the item is damaged.